Shipping policy

1. General shipping information

We ship our products within Germany and internationally to selected countries. Shipping is handled via DHL/DPD/Hermes, and the processing time is typically 1-3 business days. 

2. Shipping costs & delivery options 

Standard shipping within Germany: 6,99 € – delivery time approx. 1-3 business days 

Express shipping within Germany: 16,99 € – delivery time approx. 1 business day 

Shipping within the EU: 19,99 € – delivery time approx. 2-4 business days 

International shipping: individual calculation] 

Free shipping: For order values of 80 € or more within Germany.

3. Delivery times 

Delivery times vary depending on the shipping option and destination: 

Standard shipping: approx. 1-3 business days 

Express shipping: approx. 1-2 business days 
Please note that no deliveries are made on Sundays and public holidays. Delays caused by external factors (e.g., customs clearance) are beyond our control. 

4. Shipping restrictions 

We currently deliver only within the EU, UK, and Switzerland. 

5. Shipment tracking 

After shipping, you will receive a tracking number via email, allowing you to track your order's status at any time. 

6. Damaged or lost orders 

If your parcel arrives damaged or is lost during transit, please contact us immediately at sales.eu@livall.com. 

Damaged goods: Please send us photos of the damaged items and the packaging so we can find a solution. 

Lost parcels: If your order has not arrived after 20 days, please contact us. We will check the status with the shipping provider and, if necessary, arrange a replacement delivery or refund. 

7. Returns & complaints 

Returns are possible within 14 days. Please contact us in advance at sales.eu@livall.com to register a return. 

The cost of returns is borne by the customer. 

Items must be returned unused and in their original packaging. 

Further details can be found in our [Cancellation Policy].