Refund policy

RETURNS
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Our return policy applies for 30 days. If your purchase was made more than 30 days ago, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it in. The item
must also be in its original packaging.
Some items are completely excluded from returns. Perishable goods such as food, flowers, newspapers or magazines can
cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials or
involves flammable liquids or gases.
Additionally, the following items cannot be returned:
* Gift vouchers
* Downloadable software products
* Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer.
In certain situations, only partial refunds will be granted (where applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.
* Items that are no longer in their original condition, are damaged, or are missing parts for reasons that are not the result of our error
can be attributed.
* Items that are returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected your return, we will send you an email to inform you that we have the you
have received the returned item. We will also notify you whether your refund has been approved or rejected.
Once your refund has been approved, it will be processed. A credit will automatically be issued to your credit card or original payment method within a few days.
Delayed or missing refunds (if applicable)
If you have not yet received a refund, please first double-check your bank account.
Next, contact your credit card company. It may take some time for your refund to be credited to your account.
Next, contact your bank. There is often a processing period before a refund is credited to your account.
If you have done all of this and still have not received a refund, please contact us at sales.eu@livall.com.
Offer item (if applicable)
Refunds may only be issued for regular-priced items; promotional items are unfortunately excluded from refund eligibility.
Exchange (if applicable)
Exchanges are only permitted for defective or damaged items. If you wish to exchange an item for the same product, please send us an email at sales.eu@livall.com and return the item to: Breite Str. 27, Düsseldorf, 40213, Germany.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a voucher equal to the purchase value when you return the item. Once the returned item has been received by our team, you will be sent a voucher via email.
If the item was not marked as a gift at the time of purchase or shipped to the person giving the gift, the refund will be issued to the
the gift giver, and the gift giver will be notified of the return.
Shipping
To return your product, please send it to: Breite Str. 27, Düsseldorf, 40213, Germany.
You must bear the return shipping costs for your item yourself. Shipping costs cannot be refunded. If you a
Once your refund is issued, return shipping costs will be deducted from your refund total.
The time it takes for the exchanged item to arrive at your location may vary depending on the country you reside in.
If you are shipping an item worth more than €75, you should use a shipping service with tracking or take out an
Consider taking out shipping insurance. We cannot guarantee that we will receive the item you return.